Privacy Policy

This Privacy Policy describes how Three Six One Techno Consulting Pvt. Ltd. (“361 Techno Consulting”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit www.361technocs.com, contact us, or use our services.

1) Information We Collect

We may collect the following categories of information:

• Information you provide: name, email address, phone number, company name, role, and any details you submit via forms, email, phone, WhatsApp, or other communication channels.
• Usage data: pages visited, time spent, navigation patterns, referring pages, and other analytics data.
• Technical data: IP address, browser type, device type, operating system, approximate location (derived from IP), and other diagnostic data.
• Cookies & similar technologies: information collected via cookies, pixels, and similar tools (see “Cookies” section).

2) How We Use Your Information

We use information for purposes such as:

• Responding to inquiries and providing support
• Providing proposals, consulting, implementation, training, and support services
• Scheduling meetings, demos, and consultations
• Improving our website content, performance, and user experience
• Marketing communications (only where permitted; you can opt out anytime)
• Security, fraud prevention, and compliance with legal obligations

3) Legal Basis (where applicable)

Depending on your location and applicable laws, our legal basis for processing may include: consent, contract, legitimate interests (e.g., improving services and communications), and legal obligations.

4) How We Share Information

We may share information in limited circumstances:

• Service providers: hosting, analytics, email/communication tools, and CRM systems that help us operate our business (acting under confidentiality and data protection obligations).
• Legal requirements: if required to comply with applicable laws, regulations, legal process, or enforceable governmental request.
• Business transfers: in the event of a merger, acquisition, restructuring, or asset sale, subject to appropriate safeguards.

We do not sell your personal information.

Website chat assistant

The chat assistant on our website is automated. It answers from our own website content. If we enable AI-generated replies, the messages you send are also processed by our AI service provider (Anthropic) to generate them. If you share your name, email, phone number or project details in the chat or in a form, they are emailed to our team and may be stored in our CRM so we can respond. A copy of the conversation is emailed to our team so we can improve our answers and follow up where you have asked us to. Please do not enter passwords, payment details or other sensitive information in the chat.

5) Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law (e.g., for accounting, compliance, or dispute resolution).

6) Data Security

We implement reasonable technical and organizational security measures to protect personal information. However, no method of transmission over the internet or electronic storage is 100% secure. You should also take care in how you share sensitive information online.

7) International Transfers

If you access our website or services from outside India, your information may be processed in India or other jurisdictions where our service providers operate. We take steps to ensure appropriate safeguards are in place where required by law.

8) Your Rights

Depending on your jurisdiction, you may have rights such as access, correction, deletion, objection, restriction, and data portability. To exercise your rights, contact us using the details below.

9) Cookies and Tracking Technologies

We use cookies and similar technologies to provide functionality, understand website performance, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

10) Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

11) Changes to This Privacy Policy

We may update this policy from time to time. We will post updates on this page and revise the “Last updated” date above.

12) Contact Us

If you have any questions about this Privacy Policy or want to make a request, contact us:

361 Techno Consulting Pvt. Ltd.
Email: bd@361technocs.com
Phone: +91 8866206709
City: Gandhinagar, Gujarat, India
LinkedIn: https://www.linkedin.com/company/three-six-one-techno-consulting-pvt-ltd/