Odoo Support & AMC Services (SLA-Based)
Keep your Odoo stable, fast, and reliable with structured support. We provide ongoing technical + functional support for Odoo Community, Odoo Enterprise and Odoo.sh.
From bug fixes and performance tuning to user support and upgrades—our support plans are designed to reduce downtime and improve adoption.
Fast resolution • Clear SLA • Ongoing improvements
What is Odoo Support & AMC?
Odoo support (often delivered as AMC / maintenance contract) is a structured service to keep your ERP stable and continuously improving after go-live. It typically includes incident resolution, bug fixes, functional guidance, performance optimization, maintenance, monitoring, and minor enhancements—delivered under an SLA with clear response and resolution timelines.
Odoo Support Services We Provide
A complete support layer for your ERP—covering incidents, improvements, maintenance, and guidance.
Technical Support & Bug Fixes
Fast resolution for errors, server issues, module conflicts, and bugs—so your business stays running.
Functional Support
Help your team use Odoo correctly—workflows, permissions, approvals, configurations, and best practices.
System Maintenance & Updates
Planned maintenance, backups, updates, and housekeeping to keep your Odoo environment stable and secure.
User Support (Day-to-Day Helpdesk)
End-user assistance for daily operations—tickets, quick fixes, guidance, and process clarifications.
Performance Monitoring & Optimization
Proactive monitoring, database tuning, logs review, and performance improvements to reduce downtime.
Security Patches & Hardening
Security updates, access review, role management, and basic hardening steps aligned with best practices.
Support Plans (Monthly / AMC)
Choose a plan based on business criticality, modules, and response time requirements.
Basic Support
Email support with standard response time. Ideal for small teams with stable operations.
Standard Support
Email + call support with faster response time. Good for growing companies using multiple modules.
Premium Support
Priority handling and quicker SLA for business-critical operations with remote support availability.
Enterprise Support
24/7 SLA option with a dedicated point of contact—best for high-volume operations and multi-company setups.
Why Choose 361 Techno Consulting for Odoo Support?
Support should not be “just fixing issues”. It should stabilize your ERP and continuously improve how your teams work.
FAQs – Odoo Support
Common questions businesses ask before choosing an Odoo support partner.
What does Odoo support include?
Our Odoo support includes technical troubleshooting, bug fixes, functional guidance, performance optimization, upgrades, monitoring, backups, and user support based on your SLA plan.
Do you provide Odoo support for Community and Enterprise editions?
Yes. We provide support for Odoo Community, Odoo Enterprise, and Odoo.sh deployments.
Can you support an Odoo system implemented by another partner?
Yes. We often take over support for existing implementations after a short review to understand customizations, hosting, and workflows.
Do you offer AMC / monthly support plans?
Yes. We offer monthly, quarterly, and annual AMC-based support plans depending on your usage and criticality.
Can support include small enhancements and minor customizations?
Yes. Most plans include a defined bucket of hours for minor changes, reports, adjustments, and improvements.
Can you help with upgrades and migrations during support?
Yes. We plan and execute upgrades/migrations in a controlled way (staging, testing, rollback plan) to reduce risk.
Need reliable Odoo support?
Share your current setup (hosting, edition, modules, issues) and we’ll propose the right support model with clear SLA and roadmap.
Get Support PlanTip: Mention if you’re on Odoo.sh, on-prem, or cloud VPS for faster assessment.